Customer Support

Customer Support

If you’re dealing with any issues you may have with your device, shipping, or finance, please don’t hesitate to contact us. We understand that back pain is both painful and extremely frustrating. However, we’ve seen how Nubax can change a person’s life for the better. To ensure you have every reason to complete a risk-free trial of Nubax, we offer a 100% satisfaction money-back guarantee for a full 30 days from when you receive your Nubax therapeutic traction device. If you’re not 100% satisfied with the Nubax Trio product, we will refund the full purchase price, excluding shipping costs*.

*Your Nubax must be returned in as new condition with all packaging, DVD and manual. Offer only valid for orders within Australia, does not apply to international orders. Please note that shopping costs do not include any custom duties or import taxes.

30-Day Money Back Guarantee

With a 30-day money-back guarantee and 36-month warranty on parts, you have nothing to lose and everything to gain by trialing the Nubax Trio therapeutic traction device. Nubax Trio technology is backed by clinical trials conducted by the University of Western Australia (UWA), which revealed that users of Nubax Trio consistently achieved better results than people who solely relied on commonly prescribed forms of manipulation, massage and other exercises for back pain. For product returns, please submit a form below and someone will be in touch with you shortly.